Privacy Notice

We may collect information needed to provide and manage our cleaning service, such as your name, contact details, property address, booking information, cleaning preferences, communication preferences and payment records.

Where you choose to provide information about a named contact, representative, attorney or deputy, we may record the relevant contact details and the practical authority you have given us.

• To respond to enquiries and provide quotations.
• To arrange and deliver cleaning visits.
• To communicate about appointments, access and practical arrangements.
• To process and record payments and maintain business records.
• To deal with questions, complaints or service issues.
• To meet legal, accounting and insurance requirements where applicable.

If you use our website enquiry form, the information you submit is used to respond to your enquiry and, where appropriate, arrange our services. Information submitted through the website may be processed by the form/email service used to operate the enquiry form.

If you ask us to communicate with a named family member, attorney, deputy or other representative about practical arrangements, we will use that permission only for the purpose you have provided. A practical communication permission does not itself give that person legal decision-making authority.

We take reasonable steps to protect personal information from loss, misuse, unauthorised access or disclosure. Access to information is limited to what is reasonably needed for the business to provide its services and meet its obligations.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including any period needed for accounting, legal, insurance or dispute-resolution purposes.

Depending on the circumstances, you may have rights under UK data protection law, including the right to request access to your personal information, ask for inaccurate information to be corrected, and request restriction or deletion where applicable.

To ask about your information or exercise a relevant right, please contact us using the details below.

Wallasey Trusted Home Cleans
Phone: 07471 360635
Email: wallaseytrustedhomecleans@gmail.com
Website: wallaseytrustedhomecleans.co.uk

Please contact us first so we can try to resolve your concern. You can also contact the UK Information Commissioner's Office (ICO) if you believe your personal information has not been handled in accordance with data protection law.